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| 0507 ANM: What gets on your neighbors’ nerves? |
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| Archives - Past Articles | |||
| Wednesday, 16 May 2007 03:53 | |||
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Business studies show that the average dissatisfied customer complains to 10 others. We don’t know how many people a neighbor to your dairy might complain to, but you can bet negative opinions will spread. That’s why it’s important to your business and the whole dairy industry that you reduce bad publicity and stop one person from telling 10 others something negative about dairy farming. In 1997, most (76 percent) small-herd farms didn’t receive any complaints in the five preceding years. Only one-third of large-herd farms could say the same. A statistical analysis showed that the odor category was the only one where large-herd farms received significantly more complaints than small or medium ones. This may have two important causes: •More large-herd farms store their manure. •More of them handle it as liquid. Odor might not be the only manure-related complaint; roadway spills, traffic, water pollution, noise, dust and flies could be linked to manure management in some cases. And manure might not be the only odor problem. Spoiled silage and improperly treated milking center waste can cause offensive odors. Interestingly, water pollution complaints were significantly less than odor complaints. Yet our current environmental regulations are based on water quality, not air quality. This might explain why regulators are increasing their attention on air quality standards and regulations for agriculture. Farms apparently can get neighbors riled even without manure being the issue. Since 1993, only 13 of the 108 sound agricultural practices decisions made by New York State Department of Agriculture and Markets in response to complaints or conflicts were manure related. Do dairies respond? While dairies may not prevent all complaints, owners can listen to their neighbors’ complaints, show concern and then react positively. This can help neighbors tolerate periodic discomfort in exchange for the opportunity to live in a rural area. The costs of odor control If you’re not already in a situation similar to the following three dairies, you may find yourself there sooner than you like. When faced with complaints and manure handling problems, all invested in anaerobic digesters to control odors. (It should be noted that building an anaerobic digester isn’t an economic solution for all dairies’ manure odor problems. All three dairies applied for and received grant funds to help offset some of their projects’ costs.) 1. After a 100-cow dairy installed a concrete manure storage, landlords either refused to rent land to the dairy or stipulated that the dairy could only rent land if it agreed not to spread manure on their land. Then the dairy’s owners decided they wouldn’t spread manure on some of their own land that was near complaining neighbors. These changes cost the owners because they had to travel farther to maintain the dairy’s land base and apply more fertilizer on fields that didn’t receive manure. Sandy ground lost organic matter because it didn’t receive manure. The owners decided to install an anaerobic digester. 2. A 675-cow dairy bought an additive, costing $2,000 per year, to “reduce” odors. On top of that, the dairy bought fertilizer to put on fields it couldn’t or wouldn’t spread manure on. The owners, receiving many complaints about odors, tried to reduce them where they could. This took management time and confused the employees who applied the manure. The manager lost sleep worrying over potential lawsuits. The owners recognized that they were tarnishing their good reputations as neighbors grew more and more angry. The solution: Install an anaerobic digester. 3. A new 850-cow facility was proposed in a town where citizen complaints delayed construction. Construction could not proceed without the owners’ agreeing to install an anaerobic digester to control odors. They realized it was a business necessity if they wanted to build at their current location. The capital cost for anaerobic digestion can run $300 to $800 per cow. In some cases, the benefit in the byproducts may give a positive operation cost. Aerobic systems, such as aerated lagoons, can cost less initially, but their operation costs can total as much as $1.35 per cow per day. Less costly options How much can you afford to spend to control odors from your dairy operation? Of course, there are no low-cost odor elimination methods, but there are some tactics that reduce odors: •When building a new facility, locate it far enough away so the odors are diluted before they can offend anyone. Recommendations vary from 1,000 feet to several miles.
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