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I belong to... Ruan: Bruce R. Henderson, Bobby Lopez, Ignacio "Nacho" Quintero & Paul Silva

PD Staff Published on 18 January 2013

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I started driving milk tankers for Ruan because ...

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Henderson: it is a great opportunity. They have dedicated customers and offer competitive wages.
Lopez:
I wanted to work locally so I could be home every evening.
Quintero:
I was in need of a job and Ruan was a growing company in the area.
Silva:
of the competitive pay and benefits.

Before I came to Ruan ...

Henderson: I hauled refrigerated trailers full of produce out of Arkansas.

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Lopez: I drove green trucks, hauling commodities such as corn and wheat for a local company.
Quintero:
I worked as a supervisor at a cookie factory in Roswell.
Silva:
I hauled whey tanks for a different local company.

The best thing about being a milk tanker driver is ...

Henderson: that there are opportunities for a home life. Typically, you are home every night with your family.
Lopez:
the atmosphere. You encounter the dairymen and the creameries so often that they become family.
Quintero:
working with food grade products and having the responsibility of ensuring that the milk is transported safely to our customers daily.
Silva:
the home life. Most of the work is local so I have plenty of home time with my family.

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My favorite Ruan representative or employee is ...

Henderson: my operations manager, Claude Balaam, and also the senior vice president and general manager for the Dairy and Bulk Food Division, Jim Mulvenna. When a problem arises, you can address the problem with either of the two and be assured that it will be taken care of. They make it easy to accomplish goals and complete tasks.
Lopez:
Jim Mulvenna is my favorite because of his personality. He listens to our comments and concerns and gives us his full attention. He is very concerned about our atmosphere and what we have to say.
Quintero:
I get along with all employees at Ruan.
Silva:
Choosing my favorite Ruan representative or employee is a hard decision. The corporation as a whole has exceptional employees. If I had to choose, it would be Don Nord, an operations manager for our corporate office in Des Moines, Iowa. I really enjoyed working with Don during a start-up for a new facility in Fair Oaks, Indiana. He treats people with respect and fairness.

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What Ruan does best is ...

Henderson: take care of their employees. When there is a concern, it is handled immediately.
Lopez:
implementing and enforcing their training and safety programs. Ruan believes that safety comes first. Our safety manager is constantly reminding us of how important certain tasks are to ensure our safety, our customers’ safety and the safety of others on the road.
Quintero:
ensuring that all employees put safety first in their daily work duties.
Silva:
provide the best customer service that a transportation company can offer. As drivers, we usually have the same routes every day, so this ensures that we know our customers’ expectations and can fulfill them.

I feel valued as a member of the dairy industry when ...

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Henderson: interacting with dairymen. They treat you like family. I enjoy the feeling of arriving at a customer’s location and being greeted as if I were a visitor, as opposed to a hauler.
Lopez:
my dispatchers take my opinion into consideration. Periodically I will be asked my opinion on how a route is scheduled or the combination of pickups. This makes me feel valued because it shows that my suggestions are valued and considered.
Quintero:
I give 100 percent every time to service the customers on my route.
Silva:
I perform my job safely and without any complaints from customers. I also feel valued when I am asked to train fellow employees on how to pick up milk.

My favorite dairy or dairyman is...

Henderson: Ken and Jeanette DeGroot. I have been picking up their milk for 10 years. They are always friendly and go out of their way to say hello.
Lopez:
Louie DeGroot. He conducts business on a very professional yet personal level. He builds a relationship with the people who encounter his dairy on a friendly basis, as opposed to a customer basis. This makes me feel welcomed when picking up his milk.
Quintero:
over my 13 years in the industry, I have been able to gain a great rapport with all of the dairies and dairymen in the area.
Silva:
Harmony Farms, a local, family-owned dairy in Strathmore, California. It is owned and operated by Arthur Demerath, Eileen Demerath and William Dragt.

My advice to all dairymen is ...

Henderson: stay in business as long as you can. Try to expand. Keep doing what you’re doing.
Lopez:
keep up the good work.
Quintero:
ensure you have the necessary tools and that equipment is working properly. This will allow drivers to be timely when picking up at every dairy, with no delays.
Silva:
if you would like to have the most professional transportation service out there, give Ruan a call. We will not disappoint you. PD

Ruan Transportation
754 S Blackstone Street
Tulare, CA 93274
(800) 655-1641

Years in the dairy industry: More than 50

Statistics: Ruan’s dairy fleet employs nearly 800 drivers, includes more than 500 tractors and moves 56.8 million pounds of milk daily.

Mission:
Employ the best team in the industry to move our customers’ business safely, efficiently and on time, every time.

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